H.O.S ZA NIG LTD respects the privacy of its customers, website visitors, and order recipients. This Privacy Policy explains how personal information may be collected, used, stored, disclosed, and protected in connection with food, beverage, and confectionery orders and related website interactions.
1. Information We Collect
We may collect:
a. Full name
b. Email address
c. Telephone number
d. Billing address
e. Delivery or pickup information
f. Order and payment details
g. Food preference or order instructions
h. Customer service communications
i. Device information, browser details, IP address, and website usage data
j. Cookies and similar tracking technologies
2. How We Use Information
We may use collected information to:
a. Process orders and payments
b. Prepare and fulfill food, beverage, and confectionery requests
c. Arrange pickup or delivery
d. Communicate regarding order status, changes, complaints, or support
e. Improve website functionality and customer experience
f. Detect, prevent, and investigate fraud or misuse
g. Maintain internal records
h. Comply with legal, accounting, tax, and regulatory obligations
3. Legal Basis for Processing
Where applicable law requires a lawful basis, H.O.S ZA NIG LTD may process information on the basis of contract performance, legitimate business interests, legal compliance, fraud prevention, and consent where consent is specifically required.
4. Cookies and Similar Technologies
The website may use cookies and similar technologies to maintain website functionality, remember preferences, and analyze user activity. Users may control cookies through their browser settings.
5. Sharing of Information
H.O.S ZA NIG LTD does not sell personal data. Information may be shared where reasonably necessary with:
a. Payment processors
b. Delivery and logistics partners
c. Technology and hosting providers
d. Professional advisers
e. Regulators, auditors, law enforcement, or competent authorities where required by law
6. Data Retention
Information is retained only for as long as reasonably necessary for order fulfillment, support, legal compliance, accounting, audit, fraud prevention, and legitimate business recordkeeping.
7. Security
H.O.S ZA NIG LTD takes reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction. However, no system can be guaranteed to be completely secure.
8. User Rights
Subject to applicable law, users may have rights to request access to their personal data, request correction, request deletion in appropriate cases, restrict or object to certain processing, and withdraw consent where consent applies.
9. Third Party Services
The website may use third party services such as payment gateways, delivery services, hosting platforms, or analytics tools. H.O.S ZA NIG LTD is not responsible for the independent privacy practices of such third parties not controlled by the company.
10. Children
The website is not intended for unlawful collection of personal information from children. Orders involving minors should be placed by a parent, guardian, or authorized adult where appropriate.
11. Changes to this Policy
This Privacy Policy may be updated from time to time. The revised version becomes effective when posted on the website with the updated effective date.